Frequently Asked Questions
SHIPPING & EXCHANGE POLICIES
How will my order be delivered to me?+
All our products are sent and delivered via DHL or USPS.
How long will it take to process my order?+
Your order will be processed and shipped within 4 to 6 days upon completing your transaction.
How will I know if my order has been placed successfully?+
You will receive a confirmation email for successfully placed orders.
How do I check the status of my order?+
On our website, login (HYPERLINK) using your username and password. Details of your transactions and status of your order will be available to view on that page.
Can I cancel my order?+
Yes. For whatever reason that you need to cancel your order, you may do so within 24 hours of placing your order.
Can I send the product I purchased back to you for an exchange?+
Due to the nature of our products, we do not offer any exchanges. However, if you have any problem with your order, please get in touch with customer service at team so we can attend to your concern immediately.
How much do you charge for shipping?+
Shipping charges will vary depending on your location. However, we do offer free shipping for orders above $100.
PRODUCT INFORMATION AND USE
Do I need to rinse out my mouth after using the teeth whitening pen?+
Brush and floss your teeth BEFORE application. Dry your teeth with tissue and apply Bright White using even brush strokes to apply a thin layer of gel to each tooth. DO NOT APPLY GEL ON GUMS. Relax your lips after 30 seconds and avoid eating or drinking 30 minutes after application.
How long do I have to leave the product on my teeth?+
30 seconds. Apply gel evenly on each tooth and DO NOT APPLY ON GUMS. Allow the formula to dry on your teeth for 30 seconds and relax your lips. Avoid eating or drinking for 30 minutes after treatment.
What happens if I accidentally swallow the product?+
Bright White is formulated to be safe and gentle so no adverse effects will result from ingesting the gel. However, swallowing large amounts of peroxide can cause nausea and stomach irritation. Additionally, remember you’re not supposed to apply the product on your gums.
What are the ingredients of Bright White?+
Deionized Water, Peroxide, Glycerin, Potassium Sorbate, Polysorbate 20, Triethanolamine, Carbomer, EDTA.
How often can I use Bright White?+
Use twice daily until you reach your desired shade of white.
How quickly can I see results?+
Based on use cases and studies, visible results can be seen in days ensuring that you’re following recommended usage instructions to get the optimal results.